If the customer is not completely satisfied, your piece must be unused and in the original condition for a refund within 10 days of delivery confirmation date. Customer must get in touch with ARMCANDYMTL before 10 days to start the return process. Merchandise must be unused and include all of the original packaging & invoice number. The refund will be issued once the item/s have been received and inspected by Armcandymtl.
If Customer would like to change a size of their piece of jewelry, the customer is responsible for both outgoing and incoming shipping costs, taxes and handling fees. Please note there is a 10$ restocking fee.
After 30 days we will only offer Exchange or Store Credit.
All items on SALE or/and from the SALE SECTION online are not eligible for exchanges or store credit they are all FINAL SALE.
If ARMCANDYMTL made an error and sent the wrong item, we will send you a new replacement item and ARMCANDYMTL will pay for shipping.
All Custom/Special orders require a 50% deposit and are non-refundable. All Custom/special Orders are FINAL SALE.
Repair Policy
If any ARMCANDYMTL jewelry items purchased break within the first 90 days of your original purchase, ARMCANDYMTL will repair the piece free of charge or replace the piece, but please be aware that some of our suppliers are limited to quantity and repairs are not always possible or can be delayed. Warranty does not cover damages caused by improper care, accidents or natural breakdown of material over extended use over time. After 90 days any Bracelet, Ring, Necklace, Anklet or Earring will be be charged a repair fee starting at 20$ per item. Any beads, stones or Clasp missing will be an additional cost handled on a case by case basis.
Please look at Our Jewelry Care instructions on how best to take care of your Jewelry. All defective or damaged products should be returned to us for examination and evaluation.
If you have any further questions you can contact our customer support team at our email armcandymtl@gmail.com