FAQ

Shipping information

Do You Ship Internationally?

At the moment, we only ship to Canada and the United States. For international orders, please contact armcandymtl@gmail.com.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by email at armcandymtl@gmail.com.

How to Track My Order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

How Long Will It Take To Get My Package?

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Once shipped, the order will usually arrive within 5-7 business days. Due to a high volume period, your order may take longer than anticipated.

For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.

 

 

Payment information

What Payment Methods Are Accepted?

We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

What Do You Do With My Information?

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Do you have a refund policy?

We do not have a refund policy. However, if you are not satisfied we can offer an exchange. We are not responsible for the shipping costs of a return.

 

Orders and returns

How do I place an Order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

How Can I Cancel Or Change My Order?

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

Do you have a refund policy.

We do not have a refund policy. However, if you are not satisfied we can offer an exchange. We are not responsible for the shipping costs of a return.

Who Should I Contact If I Have Any Queries?

You can contact our customer support team at our email armcandymtl@gmail.com.

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